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Due to the sheer volume of queries, our FRT used to be in hours. Full resolution took days, and CSAT suffered. Flowcall was the only AI agent that could automate our complex workflows without giving incorrect or made-up answers. Now FRT is under a minute, AI resolves 84% of queries end-to-end and CSAT is up 52%.
84%
queries automated, no human needed
52%
increase in CSAT

Vikash Pathak
Head of Customer Experience, mCaffeine & Hyphen
See How 80%+ Automation Actually Works
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