AI Helpdesk Software That Makes Your Human Agents Faster
An agent's time goes two places: collecting context and executing actions. This helpdesk compresses both. Customer 360 puts everything about the customer — from every tool in your company — on one screen. Execute Action Buttons process the refund or replacement in one click, with AI filling the form first. Your agents resolve; the busywork is already done.
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All the Context, From Every Tool, on One Screen
Half an agent's handling time is hunting — the order in the OMS, tracking in the logistics panel, the last complaint in another tab. Customer 360 ends the hunt: Flowcall integrates with every tool in your company and fetches what each conversation needs onto one screen.
Any Information, Any System
Order history from Shopify or Unicommerce, shipment status from your courier, refund state from your payment gateway, loyalty tier from your CRM, warranty records from your own database — if a tool in your company holds it, it can appear on the agent's screen. The agent has the whole story before saying hello; the customer never hears "let me check and get back to you."
Completely Customizable
You decide what the screen shows. Define any field from any connected platform — in plain English, no developers — and it becomes part of the profile your agents see.
Pops Up on Every Call
A call comes in and the customer's screen opens automatically — orders, conversations, open tickets — before your agent picks up. No lookup, no "can I get your order ID."
Refund follow-up
Yesterday · resolved by AI
Invoice request
Tuesday · Priya replied
Sizing question
Last week · resolved by AI
Every Conversation, Every Channel
The customer's WhatsApp thread, emails, Instagram DMs, and call transcripts sit in the same profile. Whoever picks up knows what was promised last time, and by whom.
Actions in Any System, Executed in One Click
The other half of handling time is doing — logging into the OMS, re-typing details, switching to the payment dashboard. Execute Action Buttons collapse that into a click, with AI doing the typing.
Execute Action Buttons
Create the replacement in Unicommerce. Process the refund through Razorpay. Cancel the order in Shopify. Each action is a button on the ticket — and it executes in the system that owns it, whichever platform your company runs. Agents act without leaving the conversation, in tools they never have to open.
AI Fills the Form First
Click "Replacement" and the form opens with most details already filled — AI collected them from the chat or email, and pulled the rest from your connected systems. The agent reviews, clicks once, and the replacement exists.
Disposition Forms, Auto-Filled
Issue type, order ID, reason, action taken — AI fills the classification form from conversation context. Agents adjust if needed and close. The reporting data captures itself.
Every Channel. One Inbox. Organized by Customer.
A customer emails you, follows up on WhatsApp, then calls. The Unified Inbox stitches every interaction under one customer profile — your agent opens the customer, not a channel.
Delivery delay
Today · in progress
Same issue, emailed first
Today · merged into this thread
Call · transcribed
Yesterday · 03:12
Product question
Last month · resolved by AI
One Customer, One View
Every conversation the customer ever had — across WhatsApp, email, Instagram, voice — appears in tabs under one profile, never fragmented. Nobody asks the customer to repeat what they told a different channel yesterday.
Refund — order #8412
Detected — Two messages, same order, same issue
Result — One ticket — replies sync to both channels
Cross-Channel Deduplication
A customer emails and WhatsApps about the same refund? AI identifies it and creates one ticket, not two. Replies on either channel update the same record.
Meera J.
Incoming call · auto-ticketed
Meera: I emailed about my exchange but heard nothing…
Agent: I have your email right here — let me sort it now.
Calls in the Same Inbox
Phone calls land next to the chats — auto-transcribed, auto-ticketed, via your own telephony provider. No separate dialer inbox to check.
An AI Ticketing System That Does the Admin
AI resolves what it can and creates a ticket when human judgment is needed — with the summary, the context, and the routing already done. The minutes agents used to spend reconstructing the story: gone.
Warranty claim — mixer grinder
Query — Motor stopped after 4 months, wants replacement
AI did — Verified warranty (valid), collected video of the fault
Actions — None taken — replacement needs approval
Suggested — Approve replacement; AI will handle logistics
Tickets Born With Context
When AI hands over, the ticket opens with a structured summary — customer query, what AI already did, actions taken, suggested next step — and Customer 360 loaded in the sidebar. Agents start at "solve," not at "catch up."
Refund query
issue type: payments
Delayed order
issue type: shipping
Frustrated customer
sentiment: negative
Routing That Reads the Ticket
Refund question routes to finance; delayed order to logistics; a frustrated customer skips the queue to a senior agent. Rules run on issue type, channel, skill, and sentiment.
SLAs That Act Early
Set response and resolution targets by ticket type, tracked against business hours. When a target is at risk, escalations and manager alerts fire — before the breach.
Wrong item shipped + refund due
Child 1 — Reverse pickup — Logistics (open)
Child 2 — Refund ₹2,499 — Finance (closed)
Child 3 — Stock check — Warehouse (open)
Parent-Child Tickets
Issues that touch logistics, finance, and warehouse split into child tickets, each routed to its team — while the customer keeps one conversation. The parent stays open until every sub-task closes.
Agent Assist: AI at Your Agent's Elbow
Beyond context and actions, Agent Assist handles the writing — drafting, summarizing, templating — while your agent makes the decisions.
AI-Drafted Replies
Agent Assist reads the conversation, pulls the relevant order data, and drafts the reply. Your agent reviews, edits, sends. A new hire closes tickets at the pace of your most experienced one.
Late delivery + coupon question
Query — Order late, asked if coupon still applies
AI response — New ETA shared, coupon validity confirmed
Actions — Courier escalation raised
AI Ticket Summaries
Every ticket carries a structured summary — query, AI response, actions taken. Agents understand the issue in seconds instead of reading the thread.
Canned Responses With Variables
Templates fill themselves from context — order ID, name, delivery date. Routine replies go out in seconds, consistent every time.
Private note · Rahul
@Priya — do we have AMR-BLK-9 in the Bhiwandi warehouse? Customer is waiting.
Private Notes
Agents coordinate inside the ticket — "@Priya, do we have a replacement for this SKU?" — invisible to the customer, attached to the record forever.
AI Hands Over. Humans Hand Back.
Most helpdesks move conversations one way: bot to human, and everything after is manual. Here the flow runs both directions.
Refund above auto-approval limit
Transcript — 14 messages · attached in full
Summary — Order #8419 damaged, refund ₹6,499 exceeds AI limit
Already done — Damage verified from photos, eligibility confirmed
Warm Handovers Only
When AI hands over, the agent gets the full transcript, a structured summary, order details, and the actions already taken. The customer never explains twice.
Human Approves, AI Continues
Need a manager's sign-off on a refund exception? The agent records the decision on the ticket, and AI picks the conversation back up — finishes the steps, confirms with the customer.
Sentiment-Based Handoff
AI reads frustration before the customer asks for a manager — and routes to a senior agent, skipping the queue. Calm queries follow standard routing.
Watch an Agent Resolve in a Fraction of the Time
One live ticket, two halves: the context already on screen, the replacement done in one click with the form pre-filled. Bring a real query and count the minutes it takes today — then book a demo and we'll run it on your actual workflows.