WhatsApp for Customer Service, Resolved by AI
Your customers already live on WhatsApp — and message you there at 11 PM, mid-sale, in whatever language they think in. The AI Agent resolves those queries end to end — tracking, returns, refunds — and your team handles the escalations from a shared inbox with full context.
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Resolves, Not Deflects
AI pulls the order, checks the courier, processes the return — inside WhatsApp. 80–90% of queries end without a human touching them.
Free Text, Any Language
Customers type naturally — no menus, no "press 2." AI detects the language and switches mid-conversation, across 100+ of them.
Trusted by leading brands with AI-first support
The Queries That Fill Your WhatsApp, Resolved End to End
WhatsApp support inflow is dominated by a handful of repeat queries. Each one runs as a complete workflow — data fetched, policy checked, action taken in the system that owns it.
Order Tracking, Instantly
“Bhai order kahan hai?” — AI identifies the customer by phone number, pulls the order from Shopify or your OMS, checks the courier, and replies with live tracking. No order ID asked; WhatsApp already knows who's texting.
Returns, Refunds, Cancellations
AI checks eligibility against your policy — every condition, enforced by the Deterministic Decision Engine — and processes the action only when all of them pass.
Photos as Evidence
A damaged-product complaint arrives with a photo; AI grades the damage and applies your policy. The customer sent proof the way they'd send it to a friend.
Proactive Updates
Order confirmed, shipped, out for delivery, delayed — automated triggers message the customer before they ask. The "where's my order?" volume shrinks at the source.
Support That Uses What WhatsApp Can Do
WhatsApp is richer than a text pipe — and support that uses buttons, forms, and media resolves faster than support that paragraphs.
New address
Landmark
Delivery slot
Interactive, Not Interrogative
Buttons, lists, and quick replies collect choices in one tap. WhatsApp Flows gather structured data — addresses, dates, photos, documents — in a form inside the chat. The customer never types their address into a paragraph.
Rich Media Both Ways
Images, videos, documents, voice notes — inbound and outbound. The agent sends the troubleshooting video; the customer sends the invoice.
Rohit K.
WhatsApp voice call · 01:37
Rohit: Easier to explain on a call — the app keeps logging me out.
Agent: Got it. I can see your last three sessions here…
Voice Calls in the Same Thread
Agents make and receive WhatsApp voice calls from the platform, live-transcribed, logged in the same customer history as the messages.
A Shared WhatsApp Inbox, Not a Shared Phone
When AI hands over, your team works WhatsApp for customer support like a proper channel — assigned, routed, measured — inside the AI Helpdesk.
Refund exception — order #8412
Query — Refund to original card, not store credit
AI did — Verified eligibility, explained policy
Next — Needs exception approval
Warm Handovers
The agent gets the transcript, a structured summary, and the customer's full profile. The customer never repeats themselves — the trap their last bot built is the one this one avoids.
Refund dispute
Ananya S. · order #8412
Delivery delayed 4 days
Rohit K. · order #8391
“This is the third time…”
Meera J. · frustrated
Routing & Assignment
Refunds route to finance, delays to logistics, frustration skips the queue. Round-robin distributes the rest fairly.
4.6
CSAT on WhatsApp
9s
First response
82%
Resolved by AI
Measured Like Any Channel
CSAT surveys go out on WhatsApp after every conversation; FRT, resolution, and automation rate land in Analytics, broken down by channel.
Message Us Like a Customer Would
In the demo, you play the customer on WhatsApp — vague query, no order ID, mid-message language switch — and watch AI resolve it end to end. Live in 2–3 weeks with white-glove implementation.